Hōkū Refund Policy

Last updated: November 24, 2025

1. 14-Day Refund Window

We offer a 14-day refund policy following the initial purchase date. If you are not satisfied with your Hōkū Premium subscription, you can request a full refund within 14 days of your initial purchase by contacting our support team at support@hokusound.com.

2. After the 14-Day Period

After the 14-day period, no refund will be granted for the current billing cycle, except as required by applicable law in your jurisdiction.

3. Partial Subscription Periods

Refunds are not provided for partial subscription periods or unused portions of a subscription term.

4. Auto-Renewal

All paid subscriptions automatically renew at the end of each billing cycle. You will be charged automatically unless you cancel your subscription before the renewal date. You can manage your subscription and turn off auto-renewal at any time through your account settings or by contacting our support team.

5. Price Changes

In case of a price increase for your existing subscription, you will be notified at least 30 days in advance via email or through the Platform. The new pricing will take effect at your next renewal date. You will have the opportunity to accept the new pricing or to cancel your subscription before the increase takes effect.

6. How to Request a Refund

To request a refund, please contact our support team at support@hokusound.com with the following information:

• Your account email address
• The date of purchase
• The reason for your refund request

All refund requests will be processed within 5–10 business days.

7. Cancellation

Cancelling your subscription stops auto-renewal. You will retain access to Premium features until the end of your current billing period. No further charges will be made after cancellation.

8. Contact

For any questions regarding our refund policy, please contact us at support@hokusound.com.